Payment and download access
Production orders are charged through Cashfree. Download access requires a verified payment and sign-in with the checkout email. A refund in progress or a completed refund can suspend further downloads. Orders explicitly labelled Test mode do not charge real money or provide product access, so there is no monetary refund for a test transaction. An unpaid checkout is not a completed purchase.
Digital products
Refund and cancellation requests are reviewed case by case before delivery starts. If you wish to cancel, contact us as soon as possible with your order reference and the reason for your request. Submitting a request does not by itself confirm cancellation or approval of a refund.
If a product has already been delivered, contact us with details of any non-delivery, inaccessible file, defect or material difference from its description. We will review the issue and the appropriate remedy, which may include help accessing the product, a correction, replacement or refund, depending on the circumstances and applicable rights.
Any product-specific refund terms must be disclosed before payment. This policy does not remove rights or remedies provided by applicable law.
Custom design and development work
Request cancellation in writing. We will review the agreed project terms, work already completed, delivery stage and any agreed costs before confirming whether a refund is due and its amount. Any deposit, milestone, cancellation charge or special refund arrangement must be agreed in writing before payment; this page does not create an automatic forfeiture of a deposit.
How to request a review
Email jaisharma0311@gmail.com with your checkout email, order or project reference, reason for the request and relevant screenshots or delivery details. Do not send passwords, OTPs or full card details.
We will communicate the outcome and any next steps through the contact details provided. If a refund is approved, we will confirm its amount and expected processing timeframe. The time it takes to appear in your account can depend on the payment provider and bank.
Duplicate or unexpected charges
If you believe you were charged twice, charged incorrectly or charged without receiving confirmation, contact us with the transaction references so the payment status can be checked. Do not repeatedly pay for the same order while a charge is being investigated.
Contact
Seller: Jai Sharma. For assistance, use the details on our Contact us page. See also our Terms & Conditions.